We're here to help
Questions about setup, billing, or a specific encounter — reach us directly, or check the answers below first.
Email support
support@workupscribe.com
Response time
Within one business day. Business-plan practices get priority handling.
Common questions
Before you sign up
Is WorkupScribe HIPAA compliant?+
Yes. Patient names, notes, and transcripts are encrypted at rest with AES-256, field by field. Processing runs under BAA-covered infrastructure, sessions auto-logout after 15 minutes idle, and every view, edit, and export of patient data is logged in a complete audit trail.
How much does WorkupScribe cost?+
Two per-clinician plans: Pro at $74.99/month (120 recorded hours/month, SOAP note generation, coding suggestions) and Business at $129.99/month (everything in Pro, 240 hours/month, plus practice analytics and priority support). No setup fees, no per-encounter charges, cancel anytime.
What happens to the audio recording after the visit?+
By default it's retained only long enough to support the finished note, then deleted. A zero-data-retention option is also available, which deletes the audio the moment your note is generated.
Does it replace dictation software?+
Yes. WorkupScribe listens ambiently during the visit itself — no dictation, no wake words, and no separate transcription step to check back on later.
Can it suggest medical codes, not just write the note?+
Yes. It surfaces E/M level, MDM, and ICD-10 code candidates with a confidence score, which the clinician reviews and approves before anything goes to billing.
What if it mislabels who's speaking?+
Automatic speaker separation is a starting point, not the final word — you can switch to manual speaker-tagging live during the visit, or relabel and swap speakers after the fact.
Does WorkupScribe work for my specialty?+
It's used across Primary Care, Family Medicine, Internal Medicine, Psychiatry, Cardiology, Orthopedics, Neurology, Dermatology, OB/GYN, Pediatrics, Emergency Medicine, Hospitalist care, and more.
Does it integrate with my EHR?+
Encounters can be exported directly to your EHR from the same screen the note was reviewed on.